REFUND POLICY

OVERVIEW

At LIFTR Activewear, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

This Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted.

By purchasing from LIFTR Activewear, you agree to the terms outlined below.

RETURNS & EXCHANGES

We accept returns and exchanges within 14 days of delivery.

To be eligible for a return or exchange, items must be:

Unworn

Unwashed

In original condition

Free from marks, odours, or damage

Returned with original tags and packaging where possible

Items that do not meet these conditions may not be accepted.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items may not be eligible for return or exchange unless faulty.

This may include:

Underwear

Socks

Final sale or clearance items

Gift cards

HOW TO REQUEST A RETURN

To request a return or exchange, please contact us at:

Email: info@liftractivewear.com

Please include:

Your order number

Reason for return

Photos if the item is faulty or damaged

Once your return request is approved, return instructions will be provided.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

The item received is faulty

The wrong item was sent

The item arrived damaged

We recommend using a tracked shipping service, as LIFTR Activewear is not responsible for returns lost in transit.

REFUNDS

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method

Please allow several business days for the refund to appear depending on your bank or payment provider

Original shipping costs are non-refundable unless the return is due to our error.

FAULTY OR DAMAGED ITEMS

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.

We may request photos and additional information to assess the issue.

If approved, we will offer:

A replacement

Store credit

Or a full refund where applicable

LATE OR MISSING REFUNDS

If you have not received your refund after confirmation:

Check your bank account again

Contact your payment provider or bank

Processing times may vary between financial institutions

If you still have not received your refund, please contact us.

SALE ITEMS

Sale or promotional items may not be eligible for refunds unless faulty.

Please check product descriptions carefully before purchasing discounted items.

CHANGES TO THIS POLICY

LIFTR Activewear reserves the right to modify or update this Refund Policy at any time without prior notice.

Changes will take effect immediately once posted on this page.

CONTACT US

If you have any questions regarding returns, exchanges, or refunds, please contact us at:

Email: info@liftractivewear.com

Business Name: LIFTR Activewear Ltd

LIFT. ONE REP AT A TIME.

At LIFTR, we believe trust and progress are built through consistency. We are committed to providing quality products and a customer experience that reflects the values our brand stands for — discipline, reliability, and continuous improvement